Shipping and returns

When your order value goes over £30, you are required to sign for your parcel.

All orders over £50 are sent tracked.

This link is updated frequently to tell you our current turnaround times.

If you need your order in a hurry,

Whilst we always ensure that all our products are checked (and checked again), before sending, we do realise that sometimes we might miss something! Please contact us on craftlydesign@gmail.com within 14 days of receiving your product. If you can include an image, that would be great! Then we can discuss the best way for you to return the item back for a full refund including postage, or provide you with a replacement.

If your item is personalised and you have changed your mind, unfortunately we cannot refund or exchange your product if this has already been made and/or sent.

 

At Craftly, we strive to provide our customers with the best products and services. As we ship internationally, we want to ensure that our customers are informed about customs duties and fees that may apply to their orders.

1. International Orders: When you place an order with Craftly from outside the UK, you are agreeing to comply with your local customs regulations and policies.

2. Customs Fees: Customers may incur customs fees, duties, VAT, or other taxes upon arrival of their goods in their respective countries. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs.

3. Customs Declarations: To ensure compliance with international shipping laws, all packages will include a customs declaration that will detail the contents and the value of the order. We advise customers to check with their local customs office for information on possible charges before making a purchase.

4. Delivery Delays: Please be aware that customs processing may lead to delays in delivery. Craftly is not responsible for any delays or additional fees charged by customs.

5. Refusal of Delivery: In case of refusal of delivery due to non-payment of customs duties, the customer will be responsible for any fees incurred for returned items.

6. Customer Support: If you have any questions regarding our customs policy or need assistance with your order, please feel free to contact our customer support team at kim@craftly.co.uk

By shopping with us, you acknowledge that you have read and understood our customs policy.